Returns

You can return an unopened bottle within 30 days of delivery for a full refund. Email us at hello@nuven.co.za and we will send you the return details.

For safety reasons we cannot take back a bottle once its seal has been broken, unless it is faulty.

If your order arrives damaged, faulty or not what you ordered, email us within 30 days with a photo and we will replace it or refund you in full, including any delivery cost. This does not affect your rights under the Consumer Protection Act.

You can skip, pause or cancel your subscription any time before your next box ships. Once a box has shipped, the return rules above apply to it.

We refund to your original payment method within 7 working days of receiving your return.